Responsible Gaming at
12rbajee

12rbajee is committed to being a safe, fair, and transparent platform for players across Bangladesh. We recognise that while the vast majority of our players enjoy cricket betting, slots, live casino, and other games purely as entertainment, a small number of individuals may develop patterns of play that move beyond healthy recreation into harmful territory. Our responsible gaming programme exists to serve those players — and to ensure that 12rbajee never becomes a platform that profits from vulnerability.

We design our responsible gaming tools to be accessible, effective, and genuinely easy to use. They are not buried in obscure menus — they are front and centre in every player's account settings. Whether you want to set a deposit cap before Eid celebrations, take a cooling-off break after the BPL season, or step away from the platform permanently, 12rbajee makes that process straightforward and immediate.

Responsible gaming is not simply a regulatory obligation for 12rbajee — it is a core value. We train our customer support agents to identify the early signs of problem gambling and to respond with compassion rather than commercial pressure. We do not send promotional offers to players who have activated responsible gaming limits or self-exclusion, and we do not incentivise continued play to players who have expressed concerns about their gaming behaviour.

12rbajee operates a strict 18+ only policy. No person under the age of 18 may register an account, deposit funds, or participate in any form of gambling or betting on the 12rbajee platform. This policy applies to all players across Bangladesh regardless of their city or district of residence — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, or any other location.

Age verification is a mandatory step in the account registration and withdrawal process. 12rbajee reserves the right to request proof of age — such as a National Identity Card (NID) or passport — at any point during a player's account lifecycle. If age verification cannot be completed satisfactorily, the account will be suspended and any funds held will be managed in accordance with our Terms and Conditions pending resolution.

We actively monitor for indicators of underage play, including payment method inconsistencies, account behaviour anomalies, and KYC document irregularities. Any account found to belong to a person under 18 years of age will be closed immediately, and any associated winnings will be forfeited in line with our terms.

Keeping Children Safe Online

If you share a device with children or young people, 12rbajee strongly recommends that you:

• Always log out of your 12rbajee account after each session and never save your login credentials in a shared browser.
• Enable device-level parental controls or browser filtering software to prevent access to gambling websites.
• Keep your account password confidential and change it regularly.
• Never allow a minor to make deposits on your behalf using bKash, Nagad, Rocket, or any other payment method linked to your account.
• Talk openly with children about the risks associated with gambling and the importance of the 18+ age restriction.

12rbajee provides a comprehensive suite of responsible gaming tools that every registered player can access and activate at no cost. These tools are designed to give you complete control over how much you spend, how long you play, and how frequently you engage with the platform.

Self-exclusion is the most comprehensive responsible gaming tool available on 12rbajee. It allows you to prevent yourself from accessing your account for a defined period or permanently, giving you a firm boundary when you feel that you need a significant break from gambling.

Temporary Self-Exclusion

Temporary self-exclusion allows you to block access to your 12rbajee account for a period of your choosing — from a minimum of 6 months up to 5 years. During the exclusion period:

• You will not be able to log in to your account or access any gambling services on the platform.
• All pending bets at the time of exclusion will be settled in the normal way; winnings will be credited to your account balance.
• Your account balance will remain intact and will be available for withdrawal upon the expiry of the exclusion period.
• 12rbajee will not send you any promotional emails, SMS messages, or bonus offers during the exclusion period.
• The exclusion period cannot be shortened or cancelled once activated. This is an intentional design feature — it prevents impulsive decisions from overriding a considered choice to take a break.

Permanent Self-Exclusion

If you feel that you need to stop gambling permanently, 12rbajee offers a permanent self-exclusion option. Once permanent self-exclusion is activated:

• Your account will be closed and all access will be permanently blocked.
• Any remaining balance will be refunded to your registered bKash, Nagad, or Rocket account following identity verification.
• 12rbajee will make every reasonable effort to ensure that new accounts cannot be created by the same individual in the future.
• This decision is irreversible. Permanent self-exclusion cannot be reversed under any circumstances.

Problem gambling can develop gradually and is often difficult to recognise in oneself. The following checklist is designed to help you reflect honestly on your relationship with gambling. These questions are drawn from widely used clinical screening frameworks and are provided here as a self-assessment tool — they are not a diagnosis.

12rbajee recognises that certain individuals may be at heightened risk of gambling-related harm. This includes people experiencing financial hardship, those with a history of addiction, individuals suffering from mental health conditions, and young adults who have only recently reached the 18+ threshold. We take additional care to protect these groups.

Proactive Monitoring

Our platform monitors account activity for patterns that may indicate problematic gambling behaviour, such as rapid repeated deposits following recent large losses, sustained sessions extending beyond several hours, sudden significant increases in stake size, or the activation and immediate reversal of deposit limits. When such patterns are identified, our responsible gaming team may reach out proactively to check in with the player.

Marketing Exclusions

Players who have activated any responsible gaming limit, requested a cooling-off period, or been flagged by our monitoring systems are automatically excluded from all promotional and marketing communications. We do not send bonus offers, cashback promotions, or re-engagement messages to players who have indicated that they wish to reduce or manage their gambling.

Support Without Judgement

Our support agents are trained to approach responsible gaming conversations with empathy and professionalism. If you contact us and tell us that gambling is causing you problems, we will not try to persuade you to continue playing. We will explain the tools available to you, process any restriction you request immediately, and where appropriate, direct you to external professional support resources.

If gambling is negatively affecting your life, your finances, or your relationships, professional support is available. Seeking help is a sign of strength, not weakness. The following resources may be useful for players in Bangladesh who are concerned about their gambling behaviour or that of someone they care about.

12rbajee recommends that any player who feels they have a problem with gambling seek assistance from qualified counsellors or support organisations. Please note that all contact details below are provided for informational purposes only and are displayed as plain text — they are not clickable links.

If you have any questions about responsible gaming at 12rbajee, wish to activate any of the tools described on this page, or simply need someone to talk to about your gambling habits, our support team is here to help. All responsible gaming enquiries are handled with complete confidentiality.

You can reach us via live chat directly within the platform at any time of day or night. Alternatively, you can write to us at the email address below — displayed as plain text, not a clickable link:

Email: support@12rbajee

When contacting us about a responsible gaming matter, you do not need to provide any specific reason or justification. Simply tell our agent what you need — whether it is a deposit limit, a cooling-off period, a self-exclusion, or just information — and we will assist you promptly. There is no waiting period for tightening restrictions; every protective measure is applied immediately upon your confirmed request.